Soluax.ai - Créez vos influenceurs IA

1. PREAMBLE

This Privacy Policy aims to inform users of the website https://soluax.ai (hereinafter the "Site") about how Soluax.ai collects, uses and protects their personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act.

2. DATA CONTROLLER

The controller of personal data processing is:

Company: Soluax
Legal form: SASU
Registered office: 13 rue des Airelles, 81200 Bout-du-Pont-de-L'Arn, France
Contact email: legal@soluax.ai

3. PERSONAL DATA COLLECTED

Soluax.ai may collect the following categories of data:

Identification data: name, first name, email address
Connection data: IP address, logs, date and time of connection
Account data: identifiers, information related to subscription
Payment data: information related to transactions (excluding banking data)
User-provided content: prompts, images, videos, Digital personas, imported files
Technical data: browser type, operating system, device used

No banking data is stored by Soluax.ai.

4. PROCESSING PURPOSES

Personal data is collected for the following purposes:

Creation and management of user accounts
Provision and operation of Services
Management of subscriptions, credits and payments
Improvement of Services and user experience
Customer support and Service-related communications
Platform security and abuse prevention
Compliance with legal and regulatory obligations

5. LEGAL BASES FOR PROCESSING

Processing is based on:

Performance of a contract (Terms and Conditions)
Compliance with legal obligations
Legitimate interest of Soluax.ai (security, Service improvement)
User consent when required

6. DATA RECIPIENTS

Personal data may be accessible to:

internal teams of Soluax.ai
technical service providers necessary for the operation of the Service (hosting, payment, email)
administrative or judicial authorities when required by law

Soluax.ai ensures that its service providers offer sufficient guarantees regarding data protection.

7. TRANSFERS OUTSIDE THE EUROPEAN UNION

Some data may be transferred outside the European Union, particularly to service providers located in the United States.

In this case, Soluax.ai ensures that these transfers are subject to appropriate safeguards in accordance with GDPR (standard contractual clauses, adequate security measures).

8. RETENTION PERIOD

Personal data is retained:

for the duration of the contractual relationship
then archived for the legal period necessary to comply with legal obligations
technical data is retained for a limited period for security purposes

Generated content may be deleted at the user's request, except where legal obligations require otherwise.

9. USER RIGHTS

In accordance with GDPR, the user has the following rights:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to object
Right to data portability
Right to withdraw consent at any time

To exercise these rights, the user may contact:
legal@soluax.ai

A response will be provided within a maximum period of one month.

10. DATA SECURITY

Soluax.ai implements appropriate technical and organizational measures to ensure the security, integrity and confidentiality of personal data.

Despite these measures, as no system is completely secure, Soluax.ai cannot guarantee absolute security of data transmitted via the Internet.

11. COOKIES

The Site uses cookies and other trackers.

The terms of use, management and configuration of cookies are detailed in the Cookie Policy accessible on the Site.

12. COMPLAINT

The user has the right to file a complaint with the competent supervisory authority, in particular the CNIL (www.cnil.fr), if they consider that the processing of their personal data constitutes a violation of the applicable regulations.

13. POLICY MODIFICATION

Soluax.ai reserves the right to modify this Privacy Policy at any time.

The applicable version is the one published on the Site on the date of consultation.